FAQs

Shipping

  • Domestic
    We ship anywhere within the U.S. We also ship to PO/FBO/APO addresses.

    International
    We ship to over 200 countries worldwide. We cannot ship to international PO boxes.

    Γ…land Islands, Albania, Algeria, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Ascension Island, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium, Belize, Benin, Bermuda, Bhutan, Bolivia, Bosnia & Herzegovina, Botswana, Brazil, British Indian Ocean Territory, Brunei, Bulgaria, Burkina Faso, Burundi, Cambodia, Canada, Cape Verde, Caribbean Netherlands, Cayman Islands, Central African Republic, Chad, Chile, China, Christmas Island, Cocos (Keeling) Islands, Colombia, Comoros, Cook Islands, Costa Rica, CΓ΄te d’Ivoire, Croatia, CuraΓ§ao, Cyprus, Czechia, Denmark, Djibouti, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Estonia, Eswatini, Ethiopia, Falkland Islands, Faroe Islands, Fiji, Finland, France, French Guiana, French Polynesia, French Southern Territories, Gabon, Gambia, Georgia, Germany, Ghana, Gibraltar, Greece, Greenland, Grenada, Guadeloupe, Guatemala, Guernsey, Guinea, Guinea-Bissau, Guyana, Vatican City, Honduras, Hong Kong SAR, Hungary, Iceland, India, Indonesia, Iraq, Ireland, Isle of Man, Israel, Italy, Jamaica, Japan, Jersey, Jordan, Kazakhstan, Kenya, Kiribati, Kosovo, Kuwait, Kyrgyzstan, Laos, Latvia, Lebanon, Lesotho, Liberia, Liechtenstein, Lithuania, Luxembourg, Macao SAR, Madagascar, Malawi, Malaysia, Maldives, Mali, Malta, Martinique, Mauritania, Mauritius, Mayotte, Moldova, Monaco, Mongolia, Montenegro, Montserrat, Morocco, Mozambique, Myanmar (Burma), Nauru, Nepal, Netherlands, New Caledonia, New Zealand (16 of 17 regions), Nicaragua, Niue, Norfolk Island, North Macedonia, Norway, Oman, Pakistan, Palestinian Territories, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Pitcairn Islands, Poland, Portugal, Qatar, Cameroon, RΓ©union, Romania, Rwanda, St. BarthΓ©lemy, St. Helena, St. Kitts & Nevis, St. Lucia, St. Martin, St. Pierre & Miquelon, Samoa, San Marino, SΓ£o TomΓ© & PrΓ­ncipe, Saudi Arabia, Senegal, Serbia, Seychelles, Sierra Leone, Singapore, Sint Maarten, Slovakia, Slovenia, Solomon Islands, South Africa (8 of 9 provinces), South Georgia & South Sandwich Islands, South Korea, South Sudan, Sri Lanka, St. Vincent & Grenadines, Sudan, Suriname, Svalbard & Jan Mayen, Sweden, Switzerland, Taiwan, Tajikistan, Tanzania, Thailand, Timor-Leste, Togo, Tokelau, Tonga, Trinidad & Tobago, Tristan da Cunha, Tunisia, Turkmenistan, Turks & Caicos Islands, Tuvalu, Uganda, Ukraine, United Arab Emirates, United Kingdom, U.S. Outlying Islands, Uruguay, Uzbekistan, Vanuatu, Venezuela, Vietnam, British Virgin Islands, Wallis & Futuna, Western Sahara, Yemen, Zambia, Zimbabwe, Somalia

  • We process orders as quickly as possible, but if you need to make a change please contact us and we will do our best to help!

  • No, unfortunately we are unable to change the billing address of your order once it is placed. But, if your order was confirmed, you should have nothing to worry about! As long as your shipping address is correct, you will be able to receive your order.

  • Order details are available under your account section. We’ll also send you an email with a tracking number as soon as your package ships.

  • We process orders as quickly as possibly (typically in one business day), but if you need to cancel or change anything, please contact us right away and we will do our best to help!

    • Continental US: Standard (3-7 business days): $4.95 / Free on orders over $49
    • AK, HI, PR, APO/FBO: USPS Priority Mail (5-10 business days): $45
    • 2 day shipping (2 business days): $18
    • Overnight (1 business day): $35

    For expedited same-day processing, orders must be placed by 12pm EST M-F.

    Due to COVID-19, expedited shipping cannot be guaranteed and may be delayed.

  • Standard International Shipping (up to 21 business days). Shipping and taxes determined at checkout based on location. We cannot ship to international PO boxes.

    Please note we cannot guarantee shipping timeframes and are not responsible for any shipping deliveries that may be affected by customs, natural occurrences, transfers from FedEx to the local carrier in your country, or air/ground transportation strikes or delays; nor any extra fees, customs, or back-end charges once the package has crossed the U.S. borders.

    Packages undeliverable by FedEx and/or their international shipping partners will be canceled and refunded once received and processed at our fulfillment center.

  • We do our best to get your order to you in perfect condition. If you receive anything that looks strange, please email love@hellobubble.com photos of your broken productsβ€”including a picture of the 4-digit lot code. The lot code is located on the back of the bottle beneath the β€œhellobubble.com.” Please contact us within 14 days of delivery, and we’ll help to make it right ASAP.

  • Oh no! We’re so sorry for the mixup. Please email our care team at love@hellobubble.com with your order number and the following info:

    • Your original order/confirmation number
    • Your best shipping address
    • The products you did receive

    Please note that all order issues must be reported within 14 days of delivery. Once we receive your email, we’ll get your correct order sent ASAP!

  • We understand how frustrating this isβ€”text or email us so we can help! Please also note that all order issues must be reported within 14 days of delivery. Once we receive your email, we’ll get your correct order sent out ASAP.

Returns & Exchanges

  • Due to the nature of the products, we are not able to offer returns or exchanges once an order has shipped out.

  • We are not able to offer returns or exchanges once an order has shipped out.

  • If you would like to return a product purchased from one of our retailers, please contact them directly for assistance and information regarding their return policy. We do not accept returns through hellobubble.com.

Online Ordering

  • We would love to know which item(s) you are interested in. Please contact us and we can give you more info!

  • You can purchase Bubble online through our website or on Beautybay.com. And in an effort to make our products available in more places where you shop, we’re excited to announce that we are now in Ulta, CVS, Amazon, Beauty Bay, and US + Canadian Walmarts! And if you live in the UK no worries, we have you covered. Check us out at Boots!

  • For Sales on the Amazon platform, the Bubble brand works hard to ensure that only authentic, high quality products reach consumers in the condition we intend. As such, for all sales on the Amazon platform, the Bubble brand offers a 45 day Satisfaction Guarantee which will NOT be honored without provision of valid proof of purchase directly from the Fortress Brand Amazon storefront.

  • Only one promo can be applied to each order. Offers cannot be combined or stacked.

  • We accept Visa, Mastercard, American Express, Discover, Amazon Pay, PayPal, Applepay, Klarna, and Venmo.

    For Venmo, please make sure you enable on-line payments through the Venmo app.

Product Questions

  • Our products are safe to use for one year after opening.

  • It’s best to store your products in a cool, dry place. Read more about how to store your skincare products here.

  • It depends on usage, but generally, each bottle should last around 2-3 months. Please be sure to follow the use instructions on our website.

  • Our products use Phenoxyethanol. It is a globally recognized safe preservative system when used under 1% and works on a wide range of products and formula systems. This one ingredient protects against mold, mildew and bacteria.

  • Yes! Yes! A thousand times yes! In fact, we’ve got TWO amazing products with SPF: Solar Mate and Plus One. Both are SPF 40, but each gives you different results. Check them out to find out which will work best for you.

  • So glad you asked! We have a partnership with Terracycle*. Learn more about it here.

    *Please note that access to this free recycling program is currently available, but could become limited. If we reach capacity at any point, we’ll be sure to let you know.

  • Never! We love our furry friends.

  • No, they are not. Our products are powered by plants, but those benefits are amplified by synthetic, science-backed ingredients.

  • Yes. All of our products are formulated to be gluten free. If they have a severe allergy they should consult with their doctor before purchasing.

  • Nope.

  • No. Read more about how we use ingredients here.

  • Our products are made in the USA.

  • Yes, but if you have any question or hesitancy, please consult your doctor.

Contact Us

  • We would love to hear from you! Feel free to text, chat, or email us at love@hellobubble.com

  • We’re so thrilled you’re interested in joining our team! Please contact us at jobs@hellobubble.com.

  • For everything media and PR related, please contact press@hellobubble.com